Author Archives: timberley

Meet Chris Clark – Relay Bike Share Operations Manager

 

Each month we will introduce you to a Relay team member or ambassador that works behind the scenes. Bike Share is a new concept to many but it’s on pace to becoming a major form of transportation.

This month, Timberley Jones, the Marketing and Community Outreach Manager will highlight Chris Clark, Operations Manager in the informal interview below.

TJ: What do you do daily in your role as Operations Manager?

CC: I’m basically working to support all of the facets of Relay’s daily operations, but I’m mainly making sure we’re continually improving the rider experience and that we maintain the highest bike availability possible. Making that happen takes a team of dedicated and hardworking Technicians working in the shop and in the field everyday of the week to clean, maintain and repair the bike fleet and to rebalance and service the system area. I’m dealing with the hiring, training, scheduling, supplying current needs and forecasting future needs to help keep the team in motion and the system in top shape.

TJ: What’s your “Bicycle” background? Why bike share?

CC: Growing up in Hawaii I bicycled everywhere all year around. I remember that sense of freedom and independence that came with riding my bike to get where I wanted to go, down the block to a friend’s house, over to the park or exploring my community. My first job was delivering newspapers by bike and I rode to school and back almost daily.

As an adult I rediscovered bicycling on a Mountain Bike. Again I was attracted to that feeling of freedom, riding my bike to places that would be otherwise hard to get to. I found new places to explore and new friends to share the adventures with. I felt a part of a community of cyclists.

After moving to Los Angeles, I discovered bike share. bike share gave me freedom from worrying about my bike parked at a rack and the independence to make one way trips by bike.

Chris’ main role is making sure …….Relay Field Tech Team (LEAD IN TO FIELD TECH TEAM)

TJ: Why do you enjoy the bike share industry?

CC:  Well, I’ve always felt that bicycling is key to livable and sustainable communities and healthy active lifestyles. I think bike share brings down many of the barriers that might prevent people from trying bicycling and helps make using a bike be more common and normal, as it should be. It’s a healful, easy and economical option for transportation and fun. I’m excited about bike share’s popularity and growth and the awesome support we see from businesses, local community organizations and forward thinking leaders in government. It’s a growing industry powered by passionate and dedicated people working for a better future.

TJ: How are Relay Bikes different from other programs?

The ability to lock up ‘out of hub’ is a feature that enhances the usability and versatility of the system. The Field Tech team will collect those ‘strays’ and return them to hubs. (remember there is a $1 credit for any user who grabs an out of hub bike and returns it to a hub.)

We use the location data from out of hub lock-ups to help guide where new hubs should go. Keep a lookout for new hubs in the near future and if you have an idea for one, please send us a suggestion. Our user’s input is very important for our planning and we are always thinking about how to grow and where we might need a new hub.

Riding a Relay bike makes you feel part of a community and almost always induces a smile and a ring of the bell when you see another Relay rider. These bikes are specifically designed to be safe and easy to ride, low maintenance and tamper resistant. Most Relay rides are 4 miles or less, and we already have many bikes in our fleet over with 500 total miles. Relay overall has 75,000 trips and 170,000 miles logged so far… 7 times around the world! They may not be the lightest or the fastest but they make it easy for anyone to give bicycling a try and they can do most things pretty well for most people.

I’m loving Atlanta and the energy and momentum for growing bicycling here! Thank you for supporting bicycling!  #RideRelay

Find Dazzle the Unicorn Bike


Paul Frank, the iconic global designer, has brought his signature, nostalgic flair to the City of Atlanta and Relay Bike Share this month.

Starting December 1st and for a limited time only, you can hop on the Paul Frank bikes featuring the designer’s most beloved characters, such as Julius the Monkey, Dazzle the Unicorn, Mika Cat, Worry Bear and Crossbones. Characters can be found on 200 bikes, located throughout the city of Atlanta, but there is only one elusive Dazzle the Unicorn bike!

 

We want you to find Dazzle the Unicorn Bike around town!

How do you find Dazzle around town?

Simply go to your Social Bicycles account, on the website or in the app, search “Dazzle”, and the bike’s location will be revealed.

  1. Find the bike, take a picture
  2.  Use hashtag #PaulFrankxBikeShare
  3. Tag Us @RelayBikeShare  and @paulfranktweets so we can share your Dazzle the Unicorn adventures, too!

One winner per week (four total) will be selected to win a Dazzle the Unicorn prize package, as well as a free one month membership to Relay Bike Share.

CLAIMING PRIZE: On or about December 11, 2017; December 18, 2017;  December 29, 2017; and January 2, 2018 , the Sponsors will attempt to notify potential winners who submitted a entry on Instagram, Facebook or Twitter.

Visit Link For complete contest details >>> http://relaybikeshare.com/paulfrankxbikeshare-2/

Follow us:

Facebook: https://www.facebook.com/relaybikeshare/

Twitter: https://twitter.com/RelayBikeShare

Instagram: https://www.instagram.com/relaybikeshare/

Hop on a bike and share your ride in style #PaulFrankxBikeShare

ABOUT PAUL FRANK:

Paul Frank is a globally recognized, iconic fashion and lifestyle brand, which features artistic and entertaining designs for the young and young at heart. Acquired in 2010 by Saban Brands, the Paul Frank brand was born in 1995 out of a garage in a Southern California beach town. By creating relationships through exciting collaborations and strategic licensing partnerships, Paul Frank merchandise includes apparel and accessories for all ages, across categories such as books, stationery, eyewear, home décor, bicycles and more. To see what’s new at Paul Frank, visit www.paulfrank.com.

ABOUT RELAY BIKE SHARE:

Relay Bike Share is operated by CycleHop, the largest ‘smart bike’ operator in North America. Bike share brings convenient, healthy, and fun personal transit to the masses. The smart bikes are GPS enabled and include a built-in lock, bell, basket, and front and rear lights. Relay Bike Share consists of 500 bikes and 72 hubs throughout the city of Atlanta. Download the Social Bicycles app or go to www.Relaybikeshare.com.

Everything You Need To Know About Relay Bikes This Semester

Most college students know that campus life can be a little confusing. Where is my class again? How do I get to the grocery store? Do I have to take the bus? But don’t feel alone; Relay Bike Share is here to help. So far this semester, we demo’ed the Relay Bikes at Freshman Orientation and on Tech Walkway. Based on the questions and feedback we have received, we compiled our most popular questions and will use this post to provide bike share tips to our FAQs.

Relay Bike Share is Atlanta’s first public bike share program that launched in June 2016. There are 500 Relay Bikes and 75 stations located in Atlanta’s Midtown, Downtown, West End, and Buckhead neighborhoods.

How to Use/ Sign Up

Sign up is quick and easy.

  1. Have your credit card and log in credentials to access to your .edu email address.
  2. Sign up on http://relaybikeshare.com/additional-plans/ or through the Social Bicycles app.
  3. Use your .edu email address to qualify for the discounted student plans.

The Student Plan is only $7.50 per month, has no contract, and it includes 90 minutes of ride time per day. You can split that time over one ride or multiple rides.

Don’t worry if you go over 90 minutes. The bike does not automatically stop, break, or abruptly throw you off, lol. The app will simply auto charge your connected credit card $0.15 cents per minute after you keep the bike unlocked for 90 minutes.

 

 

Where to Lock

Relay uses smart bike technology which gives your bikes share experience super powers. Smart bike technology allows you to lock up outside one of our 75 hubs. If you are on campus the Bicycle Use Policy States:

Section 2.2 Bicycle Parking

Bicycle Parking Where Permitted

Bicycles shall be parked, stored, or left on the Institute Campus only in areas specifically designated for such parking by the presence of racks or other devices designed for bicycle parking or when designated by the posting of signs indicating the space as a bicycle parking area.

Which means you should not park your bike:

 

  • In any way so as to block or impede the normal flow of traffic on any highway, roadway, street, alley, sidewalk, mall, patio, parking area or bicycle path on the Institute.
  • On any lawn or landscaped area except in those areas designated as a bicycle parking area by the presence of racks or other parking devices or signs indicating the area as a bicycle parking area.
  • No: Locking to unauthorized objects: No bicycle shall be chained or otherwise locked, or attached to any handrail, tree, shrubbery, door, signpost, lamp, telephone pole, lamppost, fence, or other object not maintained or designated for the purpose of securing bicycles

 

It’s easy to find bikes while on campus. You can see a map of the hubs by downloading the Social Bicycles App. Hub on campus include: 

GEORGIA TECH – CLOUGH BUILDING

GEORGIA TECH – TRANSIT HUB

GEORGIA TECH – CRC

GEORGIA TECH – WEST CAMPUS HOUSING

GEORGIA TECH – BOBBY DODD STADIUM

MARTA – NORTH AVE

TECH PARKWAY

TECH SQUARE

Where to Go

With the convenience of the Relay Bike Hubs and the Social Bicycle app students can travel  to and from Georgia Tech’s campus with ease. Some popular places to travel to include the grocery store, class, Atlantic Station, and the game. Be sure to spread the word and travel with friends on a bike adventure around town.

Safety First

In the spirit of fun, remember to be safe. Before you embark on your Relay around campus, wear a helmet. Students can grab a helmet from Lisa _____ located in the _____ building for a discounted price of $12.

Stay tuned for part two of this series where we show you creative ways to Relay around the city. For more information on Relay Bike Share and Georgia Tech, search our hashtag on all social media.  

#RelayATL

 

 

Relay VIP Ambassador

 

 

Do you believe in the bike share movement? Are you a fan of sustainable and active transportation? The Relay Bike Share Ambassadors are a small group of community involved residents interested in spreading the word about bike share and alternative forms of transportation.

If you find yourself telling friends, family and coworkers about Relay, we would love to collaborate!

 

 

 

As a Relay Bike Share Ambassador you will work to build relationships with community members, groups and neighborhoods inside of our system area.

Details:

  • Perform at least 2 hours of outreach activities per month. We have outreach ideas and also welcome you to make your own suggestions.
  • Engage your unique community and network to spread the word about what makes Relay Bike Share a great activity to try.

Examples of our current outreach activities:

Pass Out Marketing Flyers: stand at a hub for an hour and engage the community members that pass by. Hand out flyers, answer questions, and give a quick bike demo.

Organize a group ride: Do you have co workers, friends or neighbors that want to ride?

Perks:

  • Free Relay Bike Share Super Membership that includes 180 minutes ride time. No $2 out of hub fee and no $20 out of system area lock fee.
  • Chance to win prizes, coupon and swag from local partnerships
  • Social media partnership
  • Suggestion and feedback for future stations and events
  • Invite to monthly VIP Rider Meet Up / Networking event

If you’re interested in encouraging alternative forms of transportation and want to be an active part of Atlanta’s dedication to a healthy and sustainable city, please fill out the form below. We will contact you with the next steps. Thank you!

 

 

Subscribe to our mailing list

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Relay Bike Share Price Updates

 

Screen Shot 2017-04-10 at 11.10.56 AM

 

Dear Relay Member,

A topic we heard over and over again was to lower the price. Well Atlanta, we listened and it is with great pleasure that I present to you the pricing updates that will give you additional plan options and flexibility.

Monthly Recurring Pass: $10.00 per month – with annual commitment, includes 90 minutes of riding time per day. (Reduced from $20 per month. Save an extra $60/ year)

Month to Month Pass: $15.00 per month – no annual commitment, includes 90 minutes of riding time per day. (You get 30 extra minutes per day on this plan)

Pay As You Go: $3.50 for 30 minutes, and $0.15 per minute after (reduced from $8 minimum fee)

Prepaid Pass: $24 for 24 hour access, includes 5 hours of riding time, expires after 24 hours

Student Pass: $7.50/month (includes 90 minutes of riding time per day)

SNAP Pass: $5.00/month (includes 90 minutes of riding time per day for low- income community members)

Want to upgrade to a new membership?

 

  • Turn the auto renew feature off on your monthly membership. Here’s how:
  • Select “Account” then “Memberships”
  • Select the green edit button next to “Auto Renewal”
  • Toggle option to “Off”
  • Once your membership expires, change your plan to an updated membership.
  • Sign back into your account
  • Select “memberships”
  • Select “Unsubscribe” then “Resubscribe”
  • Follow the prompts

 

All bike share station signs and our website will reflect the new pricing. Should you have any additional questions with the changes, please reach out to us over email at info@relaybikeshare.com or give us a call at 678.710.9900.

Sincerely,

Your local Relay Team

 

How to change your membership plan.

Relay Bike Share 500 Expansion Event

 

City Approved Expansion Image

On Wednesday, April 19, we will celebrate the expansion of our bike share program. We are growing from 100 to 500 “Big Blue Bikes” This event will include music, giveaways, a ride, and food trucks.

Relay Bike Share 500 Expansion Event

Wednesday April 19, 2017
10AM
Piedmont Park
400 Park Dr. NE Atlanta, GA 30309
>>>>Click Here for the Facebook event<<<<

We will go on a police escorted ride. We will have 100 Relay Bike Share bikes on site for the ride. To RSVP Contact Crystal Griggs- Epps at
cgriggs-epps@AtlantaGa.gov.

Bring a friend and tell a friend, to tell a friend! We’re going to have a celebration!!!!

Thanks for being apart of what makes Atlanta great!

April Message From the GM

 

April continues to be an exciting month for Relay. The system is expanding to over 60 stations and 500 bikes on April 19th. The new bikes arrived earlier this month and the Cyclehop team has been inspecting and prepping the bikes for the launch. Check out behind the scenes photos here >> http://relaybikeshare.com/relay-bike-share-500-bikes/

Beginning this week, the new bikes and stations will roll out in waves. Keep an eye on our social media accounts for new stations installations and new bike deployment. Also make sure to check out our new pricing structure explained in this post here. >>> http://relaybikeshare.com/relay-bike-share-price-updates/

Cyclehop is excited to partner with the City of Atlanta and Georgia’s Own Credit Union for the Relay expansion event at Piedmont Park on the 19th. It’ll be a great opportunity to highlight Relay in the city, go on another bike ride, and our founding riders to come together to celebrate the expansion of the bike share! Without you, we wouldn’t be where we are Atlanta!

The Relay Team appreciates your support!

Check out behind the scenes action and find out where the new hubs are going in our 500 Fresh New Relay Bikes Arrive in Atlanta post

500 Fresh New Relay Bikes Arrive in Atlanta

 

Details on the Relay Bike Share 500 Expansion Event

Relay Bike Share 500 Expansion Event

 

Check out our new and improved price updates 

Relay Bike Share Price Changes

 

 

500 Fresh New Relay Bikes Arrive in Atlanta

 

Special Delivery JPEG

The Relay team is all smiles. The brand new “Big Blue” 8 speed bikes have arrived and we are thrilled! Over the next few weeks the team will be working their way through the night to make sure every bike is inspected and ready to roll for the Relay Bike Share Expansion Event on April 19th.

The Relay Bike Share Expansion Event

Wednesday April 19, 2017
10AM
Piedmont Park
400 Park Dr. NE Atlanta, GA 30309

After the event we will go on a short police escorted bike ride. Please RSVP for a Relay Bike Share Bike ride by contacting Crystal Griggs- Epps at cgriggs-epps@AtlantaGa.gov.

Details here: http://relaybikeshare.com/relay-bike-share-500-expansion-event/

Every milestone deserves a celebration because bike share is becoming an important part of Atlanta’s commuting options. Bike share is helping to make Atlanta a fun and healthy place to live, work and visit.

IMG_2591 2

The 500 new bikes dressed in shipping protective gear. The next milestone will be the arrival of the physical hubs.

New Relay Bike Share Stations

Midtown Hubs:

Arts Center MARTA
Georgia’s Own (14th & Juniper)
Piedmont Park West
Outwrite Station
Piedmont Park East
Piedmont Park South
11th & Peachtree
Midtown MARTA North
Tech Square
Argonne & 5th
Greenwood Ave BeltLine
Fourth Ward Park
North Ave MARTA
Bobby Dodd Stadium

Downtown Hubs:
Civic Center MARTA
Peachtree Center MARTA
Little Five Points
Piedmont & Auburn
Jackson St. Bridge


West Atlanta Hubs:

Atlantic Station
14th & Howell Mill
Tech Parkway
Home Park
State & 11th
W. Campus Housing
Piedmont Park West
Central Park
Coca-Cola Campus
Georgia Tech Transit Hub
Clough Commons
Georgia Tech CRC
Gordon-White Park
Westside MARTA
Woodruff Library (AUC)
Historic Westside Village
Spelman College
Castleberry Hill

East Atlanta Hubs:
Virginia-Highland
Atkins Park
Poncey-Highland
Little Five Points
King of Pops
Inman Village
Inman Park
Inman Park MARTA
Highland Ave – Freedom Park Trail
Irwin & Eastside BeltLine
Studioplex
Edgewood Ave & Eastside BeltLine
Randolph & Edgewood
Jackson & Chamberlain
King Memorial MARTA
Cherokee & Woodward
Park & Memorial
Grant Park

Want to CELEBRATE???
Relay Bike Share 500 Expansion Party April 19th CLICK HERE FOR DETAILS

Relay Bike Share Price Updates

 

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Dear Relay Member,

We at Relay are super excited to roll-out the 500 bikes. The past ten months during our “demo” phase has flown by. Since we launched last June, we have had numerous opportunities to talk with people throughout the city of what they liked about the “Big Blue Bikes” and what we could do to improve. A topic we heard over and over again was to lower the price. Well Atlanta, we listened and it is with great pleasure that I present to you the pricing updates for our 2017 expansion:

Local Passes:
Monthly Recurring Pass: $10.00 per month – with annual commitment, includes 90 minutes of riding time per day. (reduced from $20 per month)
Month to Month Pass: $15.00 per month – no annual commitment, includes 90 minutes of riding time per day.

Visitor Passes:
Pay As You Go: $3.50 for 30 minutes, and $0.15 per minute after (reduced from $8 minimum fee)
Prepaid Pass: $24 for 24 hour access, includes 5 hours of riding time, expires after 24 hours

Other Offers:
Student Pass: $7.50/month (includes 90 minutes of riding time per day)
SNAP Pass: $5.00/month (includes 90 minutes of riding time per day for low- income community members)

The change in the fare structure will not negatively impact anyone with existing monthly passes. If you really like the current pass you have, you can keep your plan. However, for all new passes only the updated plans will be available.

In order to capture the benefits of the new Local Passes, please go to https://app.socialbicycles.com/ , cancel your current subscription and sign up for the new plan. (Details below)

The updated pricing plans will go into effect on April 10th. All bike share station signs and our website will reflect the new pricing. Should you have any additional questions with the changes, please reach out to us over email at info@relaybikeshare.com or give us a call at 678.710.9900.

Sincerely,

Your local Relay Team

 

How to change your membership plan.

January Message From the GM

 
 
 
 
 

thank-you

Midtown Bike Share Virtual Hubs being moved to the West End

With the recent expansion of physical bike share stations in Midtown, we are able to expand Relay’s operating capacity to the West End neighborhood. In an effort to support the local Westside Bike Champs efforts, Relay is setting up Virtual Hubs in the following locations later this month;

1. Gordon-White Park
2. West End Park*
3. AUC
4. West End MARTA Station

*Working with the City of Atlanta to get bike racks installed near West End Park in order to lock up bikes at this location.

These locations were chosen by local residents and were vetted through local outreach initiatives the Westside Bike Champs. These virtual hubs are a short term solution until we place the bikes and stations at these location in the Spring.

GM Remarks

The Bike Share Inclusion Manager is an awesome opportunity for Atlanta’s bike share and was made possible by a grant that was written by the Atlanta Bicycle Coalition and Atlanta’s Chief Bicycle Officer, Becky Katz. Besides the Inclusion Manager position, future bike share employment opportunities are on the horizon with the upcoming bike share expansion this Spring, so keep an eye out for more opportunities!

Speaking of the upcoming launch, the bikes are still on track for a February delivery. While we wait for the bikes to arrive, our local team has been focused on establishing partnerships and promotional opportunities for the 2017 calendar.

We are still actively engaging with organizations for co-promotional and event opportunities. If you’re interested in having your organization partner with Relay, please reach out to Relay’s Marketing and Community Outreach Coordinator, Timberley Jones at timberley.jones@relaybikeshare.com.

As we begin this new year, I’m very excited for all of the possibilities for Relay in 2017. Jobs are going to be created, stations and bikes are going to shoot up all over the city, and bike events will be happening weekly! They say that the key to being happy and having a positive attitude is to focus on the now, but for me, it’s really hard not to think of all the great things that are on the horizon this year. I hope you’re excited too.