Category Archives: CycleNews

Rent Relay with MARTA Breeze Card and Phone Number

 

 

 

 

How to Rent a Relay Bike Share Using a MARTA Breeze Card

– Rent without having to use the SoBi app
– Rent the bike quicker by using MARTA Breeze card vs punching account number into the bike keypad

How to set-up your Breeze card for Relay:

  1. While in rental mode, press the button with three dots under “Menu” on the screen. (IMAGE 1)
  2. An Option screen will appear, with a selection to link an RFID card, such as a Marta Breeze card. Press the button with three dots under “Link card” on the screen. (IMAGE 2).
  3. An Instruction screen appears for linking a card to your SoBi account. Press the button with three dots under “Start” on the screen. (IMAGE 3)
  4. The screen information will instruct you to tap your card. Place your card onto the keypad until you hear a beep. (IMAGE 4)
  5. The screen will let you know that your card is being added. (IMAGE 5)
  6. The screen informs you when the process is done, and your card is added.
  7. From now on, to rent a Relay bike, wake-up the bike by pressing any key … and tap your card on the keypad. Enter your PIN, remove the Ubar lock, and you’re ready to ride!

(IMAGE 1):
While in rental mode, press the button with three dots under “Menu” on the screen.

 

(IMAGE 2): An Option screen will appear, with a selection to link an RFID card, such as a Marta Breeze card. Press the button with three dots under “Link card” on the screen.

(IMAGE 3): An Instruction screen appears for linking a card to your SoBi account. Press the button with three dots under “Start” on the screen.

(IMAGE 4)
The screen information will instruct you to tap your card. Place your card onto the keypad until you hear a beep.

 

(IMAGE 5): The screen will let you know that your card is being added.

 

(IMAGE 6): The screen informs you when the process is done, and your card is added.

 

 

How to Rent a Relay Bike Share Using your Phone Number

– Rent without having to use the app or smartphone
– Phone number is easier to remember vs SoBi Account number
How to Set Up Your Phone Number
  1. Press any button on the keypad to wake the bike up
  2. At the “Enter your acc#” screen, press the button with two dots (middle button under the screen) to rent using your phone number. (IMAGE 1)
  3. You will next see the “Enter your phone #” screen. Using the keypad, enter your ten-digit phone number, then press the button with three dots under the word, “Next”. Or press the green “✓” button. (IMAGE 2)
  4. After a few moments, the “Enter PIN code” screen will appear. (IMAGE 3)
  5. Enter your four-digit PIN.
  6. Remove the U-bar when prompted on the screen – you are ready to ride. Off you go!

(IMAGE 1) At the “Enter your acc#” screen, press the button with two dots (middle button under the screen) to rent using your phone number.

(IMAGE 2) You will next see the “Enter your phone #” screen. Using the keypad, enter your ten-digit phone number, then press the button with three dots under the word, “Next”. Or press the green “✓” button.

 

(IMAGE 3) After a few moments, the “Enter PIN code” screen will appear.

 

 

Relay Bike Share Equity and Inclusion

 

 

 

 

 

Relay Bike Share takes equity seriously and looks for ways to have bike share serve the entire city. To help achieve equity, Relay Bike Share has Steven Cousins as the Bike Share Inclusion Program Manager, a position established in collaboration with the City of Atlanta and the Atlanta Bicycle Coalition to create equity and reduce barriers to access for this alternate mode of transportation.

 

Question: Define equity and inclusion. How does it relate to bike share?

 

Cousins: “Equity with mobility sharing means addressing those who are most in need and can benefit the most, particularly with help on first/last mile access to transit. Relay helps in this regard, by having hubs and virtual hubs at 14 of the 16 Marta Rail Stations within our service area. And we believe that those who bike the least need the most concessions on transportation and the easiest pathway to benefit from bicycling. Bike accessibility and availability in all communities are critical to having inclusive bike share.”

 

Question: How is Relay accessible and available?

 

Cousins: “When Relay expanded the system to 500 bikes, hubs in minority neighborhoods were among the very first installed. Relay has bikes in communities of concern, and where cycling is under-represented. Plus, we track and ensure availability of bicycles in areas with an equity focus. Our operations team makes sure that the hubs in these communities are always stocked with bikes on-the-ready.”

 

 

What else is important for bike share equity?

 

Cousins: “Payments can be a barrier to access. An immediate effort being undertaken is establishing a cash payment approach for renting bikes, to benefit those unbanked or without credit. We are underway with accepting payments from prepaid cash debit cards, and close to enabling cash transaction management through the SoBi app for our system. This makes it possible to rent without involving credit.” “Affordability is also key to having an inclusive bike share system, with pricing that is within reach for everyone. Relay does not have a one-size-fits-all pricing structure. There are multiple membership options with reasonable per rental pricing. A daily rider on our annual membership plan can experience a quarter a ride. And Relay has a very economical $5 per month plan for those on SNAP assistance.”

 

Question: Anything else on equity & inclusion?

 

Cousins: “An inclusive bike share system has to feel welcoming to its users. Relay participates with partners in regular outreach activities inviting people from under-represented communities to experience bike riding. There are efforts to make people in communities of concern feel comfortable to use the bicycles. I have reached-out to non-profits and other organizations with clients from under-represented groups to make them aware of bike share. The intent is to raise awareness of bike share for families, low-income people, those in communities of color and other stakeholders who can benefit from bike use. We have the goal of making bike share a reality to all, especially those economically or transportation challenged.”

 

Relay Atlanta Rider Spotlight – Courtney Lathouwers

 

 

 

 

 

Share your Relay Bike Share story! We caught up with Courtney Lathouwers, a dedicated member and discussed Relay Bike Share in Atlanta. Courtney has ridden Relay dozens of times and accumulated -hundreds of miles on a Relay bicycle. Check out her interview below!

 

– What part of Atlanta do you live?
I live in midtown, Atlanta.

 

– Why do you ride Relay Bike Share? And how often?
I use Relay for exercise 5 days per week; and also for leisure/transportation 2 days per week.

 

– How has Relay Bike Share helped or benefitted you?
It has improved my health and increased the frequency with which I travel to other neighborhoods (VA Highlands, Inman Park, Old 4th Ward, Ponce, Krog Street, West Midtown, Downtown)

 

Has anything interesting happened while riding Relay?
– Nothing out of the ordinary.  But Relay is very convenient for my needs and lifestyle. There is convenience in being able to pick up and drop off a bike anywhere without needing to use a phone to get a bike. Plus the fee structure is incomparable and invaluable.

 

 

RideOneGiveOne Giveaway – Atlanta United FC + Relay Bike Share

 

 

 

 

 

 

 

RideOneGiveOne Giveaway

Check-out one of the 5-Stripe Relay bicycles that are now all over the city.  Atlanta United has teamed up with Relay Bike Share to bring red, black, and gold to the streets of Atlanta with special Atlanta United bikes. The fees generated by the 17 bikes, up to $2,000 will be matched by the Atlanta United Foundation and donated to the Metro YMCA Soccer Program.

When you ride one of the 5- Stripe Relay Bikes you can be entered into the Atlanta United Giveaway by filling out the form below. Winners are selected via a random drawing and will be issued a prize from Atlanta United.   All potential prize winners must meet all eligibility requirements and comply with these Official Rules to qualify for a prize.  Official Rules found HERE: http://relaybikeshare.com/cyclehop-relay-rideonegiveone-official-rules/

To be eligible to win the giveaway please fill out the form by clicking the image below.

 

 

Ride to the next game get details here >>>> http://relaybikeshare.com/ride-the-stripes-atlanta-united-fc-relay-bike-share/. Stay tuned because there’s MORE TO COME from our 5- Stripe partnership.

 

Atlanta Streets Alive – Westside

 

 

Atlanta Streets Alive is back on the Westside. The streets of Atlanta will spring to life on Sunday, June 10, 2018 as a 3.8-mile stretch of street from Downtown to Underwood Hills is opened to people on bikes, and closed to motorized traffic. Experience the open streets on a Relay bike.

Ride Relay Bike Share with a $3.50 credit for Atlanta Streets Alive. Use Promo Code ASA2018. 

Plus:
No out of hub fees for Atlanta Streets Alive.
Lock up at any public bike rack or pole in the Relay Bike Share system area.

Check-out a Relay bike from any of these close-by hubs along the route:
• 14th & Howell Mill
• Tech Parkway (at Hampton St. NW & 3rd St. NW)
• Coca-Cola (at Gate on Luckie St. near North Ave.)
• Centennial Olympic Park (at Marietta St. & Luckie St.)
• Fairlie-Poplar District (at Marietta St. & Forsyth St. SW)
• Marta – Five Points (at Peachtree St. & Alabama St. SW)
• Woodruff Park (at Peachtree St. & Auburn Ave. NE)

And don’t forget – Join the Streets Alive Kickoff Parade.

Date: Sunday, June 10, 2018

Lineup: 3:30 pm

Opening Remarks, then launch: 4:00 pm

Downtown at the intersection of Peachtree St. & Marietta St.

Get all the details about the June 10th Atlanta Streets Alive Westside event at:

https://www.atlantastreetsalive.com/westside

https://www.facebook.com/events/1945581802371382/

 

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Ride the Stripes – Atlanta United FC + Relay Bike Share

 

 

 

 

Relay Bike Share + Atlanta United FC Partnership 

 

We’re proud to announce our partnership with Atlanta United FC. Have you noticed the 5-Stripe Relay hubs around town?


 

 

Ride to an Atlanta United FC Match

 

You can lock your Relay Bike at the Bike Valet for free. The Bike Valet is located in front of Gate #3 on Georgia International Plaza, across from the giant Falcons sculpture.

Skip traffic and parking fees. Ride a Relay Bike to these upcoming matches at Mercedes-Benz Stadium:

• Wednesday, June 20, 2018 at 7:30pm ET vs Chicago Fire
• Sunday, June 24, 2018 at 4:30 pm ET vs Portland Timbers
• Saturday, June 30, 2018 at 7:00 pm ET vs Orlando City SC
• Sunday, July 15, 2018 at 2pm ET vs Seattle Sounders FC

 

 

 

Ride One, Give One 

We released 17 Atlanta United FC Unicorn Bikes into the wild at the Atlanta Moonride on June 9, 2018. The fees generated by the 17 bikes, up to $2,000 will be matched by the Atlanta United Foundation and donated to the Metro YMCA Soccer Program. 

Check-out one of the 5-Stripe Relay bicycles that are now all over the city. Atlanta United has teamed up with Relay Bike Share to bring red, black, and gold to the streets of Atlanta with special Atlanta United bikes. When you select one of these 17 special bikes, the rental fee will be matched by the Atlanta United Foundation and donated to Metro YMCA Soccer Program (up to $2000). https://www.atlutd.com/ridethestripes

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Stay tuned because there’s MORE TO COME from our 5- Stripe partnership.

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Atlanta Cycling Festival + Relay 1 Year Anniversary

 

 

Oh, it’s party time and you’re invited to come out and support the two wheeled fun in Atlanta.

The Atlanta Cycling Festival is going down May 19th – 25th. This is a week full of bike rides, events, and classes. We love this event because it highlights everything that’s good about bicycling in Atlanta. The fun, the friends, and the adventure.

One event we’re super excited for is the, Big Closing Bash. We’ll be celebrating our 1 Year Anniversary. During the Big Closing Bash, we will acknowledge our members with the most miles and rides. We have fun bike inspired games which include – shooting baskets, Relay racing, and more!

 

Big Closing Bash + 1 Year Relay Bike Share Anniversary 

Date: Friday, May 26, 2018 

Time: 6PM

Location: South Broad Street (between Mitchell and MLK Jr. Drive) in South Downtown Atlanta will be blocked off for a night of games, music, vendors, awards, and beers.

In April 2017, Relay Bike Share rolled out 500 brand new, 8 speed bikes. Since then, Atlantans have used the bikes to complete 124,270 unique trips, traveled 264,007 miles and we saved 232,807 pounds of carbon. That’s the equivalent of biking from Atlanta, GA cross country to San Diego, CA 130 times!

You can check out the full Atlanta Cycling Festival event calendar here >>>> http://www.atlantacyclingfestival.com/events#date=*&filter=*&track=

 

 

 

 

We hope you bring your A game and a friend!

 

Where to Relay on Valentine’s Day – Location Suggestions By Tinder

 

 

 

Happy Valentine’s Day! You can make it a fun and memorable day by including a Relay Bike Share ride into your plans. We are waiving our $2.00 Out of Hub Fees on February 14, 2018 12:00am – 11:59pm. You have the flexibility of locking your Relay at any public bike rack or pole in our system area.

While cruising the Internet we came across, Where to bring your Tinder date in Atlanta this Valentine’s Day.

This post was curated by the match making experts at Tinder. The team at Tinder suggested some unique Valentine Day locations that are laid back, fun, and low pressure. We thought it was great list and noticed some of the suggestions are close to our hubs.

Take a first date, or celebrate friendship all while reducing your carbon footprint. Below we list the Valentine locations that are close to a Relay hub.

Cooks & Soldiers  

The Tuscan Italian restaurant is close to our 14th & Howell Mill hub.

Joystick Gambar

Play classic arcade games and enjoy the drinks our Jackson & Chamberlain hub is close to this hot spot on Edgewood Ave.

The Garage

Monday Night Brewing an Atlanta- based craft brewery along the new Westside Beltline our Gordon White hub is super close.

Revelator Coffee 

Enjoy an inviting cup of coffee or tea our Grant Park hub is close.

 

Download the ‘Social Bicycles” App to locate the nearest station or bike. Remember you can lock up anywhere in our system area. Tag us in your Valentine Day ride #RelayATL

 

 

 

Meet Our General Manager

 

 

 

 

The Bike Share industry is still new and growing. We received a lot of questions from the community about “how things work” behind the scenes. There are a lot of moving parts performed by a dedicated team.

As an on going effort to introduce you to the Relay Bike Share team, Timberley Jones the Marketing and Community Outreach Manager interviewed Julie Wells the General Manager below.

What do you do in your role as the General Manager?

As GM of Relay I get to wear a few different hats. Sometimes I’m out riding meeting with businesses and community organizers, and some days I am in the office returning emails or working with the team to optimize our processes. The best part about working on the Relay team is that, no matter what I am doing, it is never dull.

What is your “bike” background? Why work with bikes? 

My bike background…well, my bike love story started, as many do, when I was very young. Bikes equaled freedom and allowed me to get around the neighborhood beyond the view of watchful eyes. The bike gave way to a car when I turned 16, but when I left for college the flame was reignited. At Georgia Tech, freshmen are not allowed to have cars which meant the bike was back!

I moved out West for a few years after graduation, and when I returned I was determined to get involved with an organization that was working to better Atlanta. I found that the Atlanta Cycling Festival fit that bill!  Working on the ACF team allowed me to meet and interact with our the passionate members of our biking community, and inspired me to transition my career to advocating for alternative transit options full time.

Bikes are freedom, bikes are transportation, bikes are fun, bikes are friends, bikes are exercise….why not work with bikes?

Thoughts on the bike share industry as a whole? 

Bike share is relatively new industry, specially here in the States.  The industry is changing so rapidly right now that it is hard to keep up!  Most of our larger systems are traditional docked/stationed bike share systems, but new “dockless” bike share systems are popping up everywhere.   What that says to me is that bike share is what people want!  I think in the long run, it’s going to be a major first and last mile solution for Atlantans.

Thoughts on bike share in Atlanta?

I look around town at all of new developments going in and think, “oh, here come another 800 cars.”  Atlanta’s population is growing so fast because everyone wants to come and enjoy our amazing city…who can blame them?!  But how are we all going to get around without pulling our hair our?  MARTA and Relay are the best answers I can come up with.  I see bike share in Atlanta increasingly becoming part of our every day lives.  I love the picture I have in my mind of Monday mornings filled with blue bikes moving around town!

Thank you for riding Atlanta!

 

 

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Relay Bike Share is pleased to announce that City of Atlanta has welcomed and embraced the concept of bike sharing with open arms. It was a beautiful summer day in June 2016 when Relay Bike Share program hit the streets rolling. Atlantans were excited to see the, “big blue bikes” but we also had some valid questions and concerns:

  1. Is Atlanta ready for a bike sharing program?
  2. Do we have enough bike infrastructure?
  3. Will the hills or heat deter ridership?

To address these questions. We launched Relay, utilizing the updated smart bike technology. Smart Bike technology gives Relay members the ability to lock to any public bike rack or secure pole.( Click here to check out our blog post explaining Bike Share 2.0 )

Our demo roll out included 100, 3 – speed Relay bikes with 10 stations located in Downtown Atlanta. Just 2 months into the program we learned that, that was not enough. Over the year we’ve expanded our system operating area into Midtown, West End and Buckhead neighborhoods.  We now have 500, 8 – speed bikes and 65 Stations. Despite all the concerns and questions about bike share, many Atlantans are actively navigating the city via two wheels. We would like to thank our members and partnerships for making bike share in Atlanta a reality. Check out the system stats below.

 

Our stats are amazing! Every time you decide to pedal you help Atlanta have air quality, healthier residents and happier people! Good job Atlanta!

#RelayTip: Did you know you can view your individual stats by logging in on a desktop browser? Go to >>> https://app.socialbicycles.com/system_relay_bike_share_02_25_2014-07_31_2017

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1. Select ‘USAGE’ from the top menu options

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2. On the left select ‘STATS’

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Are you a Relay Bike Share rockstar? Have you earned a badge yet?

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When you go on your next ride tag us on social media. We love seeing your Relay Bike Share adventures. #RelayATL!

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